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Frequently Asked Questions

All Support Topics

Browse all frequently asked questions

How do I purchase products from FaveToy?+

FaveToy is an affiliate partner with Amazon. When you click on any product, you'll be redirected to Amazon.com where you can complete your purchase. Here's how it works:

Browse our curated collection of tech toys

Click on any product you're interested in

You'll be taken to the product page on Amazon

Complete your purchase through Amazon's secure checkout

Your order is fulfilled by Amazon with all their guarantees

We earn a small commission from qualifying purchases, which helps us maintain and improve our curation service at no extra cost to you.

Are prices on FaveToy the same as Amazon?+

Yes! The prices you see on FaveToy are the same as on Amazon. Our affiliate relationship doesn't increase the cost of products. However, prices on Amazon can change frequently due to:

Daily deals and lightning sales

Seasonal promotions

Stock availability

Seller pricing updates

We update our prices regularly, but always check the final price on Amazon before completing your purchase.

Can I use my Amazon Prime membership?+

Absolutely! When you purchase through our links, you're shopping directly on Amazon, so all your Amazon benefits apply:

Prime free 2-day shipping

Prime same-day or next-day delivery (where available)

Amazon Prime exclusive deals

Prime Video game rewards

All other Prime member benefits

What payment methods are accepted?+

Since purchases are completed on Amazon, you can use any payment method that Amazon accepts:

Credit and debit cards (Visa, Mastercard, American Express, Discover)

Amazon Store Card

Amazon Gift Cards

Amazon Pay

PayPal (in some regions)

Bank accounts (for ACH transfers)

Buy now, pay later options (Affirm, etc.)

Can I save items for later?+

While FaveToy doesn't have a built-in wishlist feature, you have several options:

Add items to your Amazon Wish List when you visit the product page

Save items to your Amazon Cart for later

Bookmark your favorite products on FaveToy

Share product links with yourself via email

We're working on adding a favorites feature directly to FaveToy - stay tuned!

How long does shipping take?+

Shipping times depend on your location and the shipping option you choose on Amazon:

Prime Members: Free 2-day shipping on eligible items

Same-Day Delivery: Available in select cities for eligible items

Standard Shipping: Typically 5-7 business days

Expedited Shipping: 2-3 business days

International Shipping: Varies by country (1-4 weeks)

Shipping times are calculated from when Amazon processes your order, not from when you click through FaveToy.

How do I track my order?+

Order tracking is handled entirely through Amazon:

Check your email for Amazon shipping confirmations

Log into your Amazon account and go to "Your Orders"

Click "Track Package" next to your order

Use the Amazon app for real-time delivery notifications

Some deliveries include photo confirmation

FaveToy doesn't have access to your order information for privacy reasons.

Do you ship internationally?+

International shipping availability depends on Amazon's policies and the specific product:

Many items ship internationally through Amazon Global

Some products may have geographic restrictions

International customers are responsible for customs/duties

Shipping times vary by destination country

Check product eligibility on the Amazon product page

What if my package is damaged or lost?+

Amazon's A-to-Z Guarantee protects your purchases:

Report damaged items directly to Amazon customer service

Lost packages are covered by Amazon's delivery guarantee

Take photos of any damage for your claim

Amazon typically offers replacement or refund options

Contact Amazon within 90 days of the estimated delivery date

What is the return policy?+

Returns follow Amazon's standard return policy:

Most items: 30-day return window from delivery

Electronics: Some have extended holiday returns

Items must be in original condition with packaging

Free returns on most items for Prime members

Instant refunds available at certain drop-off locations

Some items may have different return windows or be non-returnable - check the product page for details.

How do I return an item?+

Returns are processed through Amazon:

Go to "Your Orders" in your Amazon account

Select "Return or Replace Items"

Choose your return reason and preferred refund method

Print the free return label

Drop off at UPS, Amazon Locker, or schedule pickup

Refunds are typically processed within 3-5 business days after Amazon receives the item.

Can I exchange an item for a different one?+

Amazon offers several exchange options:

Direct exchange for the same item (different size/color)

Return for refund and repurchase a different item

Some items offer instant exchanges

Replacement for defective items

The exchange process varies by product and seller. Check the specific item's return options on Amazon.

How do you choose which products to feature?+

Our curation process is rigorous and focuses on quality:

Innovation: Cutting-edge technology and unique features

Educational Value: STEM learning and skill development

Safety Certifications: Meet or exceed safety standards

User Reviews: High ratings and positive feedback

Brand Reputation: Trusted manufacturers

Value for Money: Fair pricing for quality offered

Age Appropriateness: Clear age recommendations

What age groups are your toys suitable for?+

We feature tech toys for all age groups:

Ages 3-5: Early learning tablets, simple coding toys

Ages 6-8: Beginner robots, STEM kits

Ages 9-12: Advanced coding robots, building sets

Teens (13+): Drones, VR headsets, complex robotics

Adults: Collector items, advanced tech gadgets

Always check the manufacturer's age recommendations on the product page.

Do products come with warranties?+

Warranty coverage varies by product and manufacturer:

Most electronics include a 1-year manufacturer warranty

Some premium products offer extended warranties

Amazon offers additional protection plans for purchase

Check product descriptions for specific warranty details

Are batteries included with electronic toys?+

Battery inclusion varies by product:

Some toys include batteries for immediate play

Many rechargeable toys come with USB charging cables

Premium products often include rechargeable batteries

Check "What's in the box" section on product pages

We recommend having extra batteries on hand

Can you recommend toys for special needs children?+

We feature several toys suitable for children with special needs:

Sensory-friendly robots with adjustable settings

Visual programming tools for non-readers

Toys with multiple input methods

Adjustable difficulty levels

Products with accessibility features

Are the toys safe for children?+

Safety is our top priority. All featured products:

Meet or exceed CPSC safety standards

Have appropriate age ratings

Include clear safety warnings

Are from reputable manufacturers

Have passed required safety testing

Include proper CE and FCC certifications

Always supervise children during play and follow manufacturer guidelines.

How do I know products are authentic?+

We only link to products sold or fulfilled by Amazon:

Amazon verifies seller authenticity

Products covered by Amazon's A-to-Z Guarantee

Counterfeit products are eligible for refund

Check for "Ships from and sold by Amazon.com"

Look for official brand stores on Amazon

What about online privacy for smart toys?+

Many tech toys connect to the internet. Here's how to stay safe:

Read privacy policies before connecting toys online

Use parental controls when available

Create child-safe accounts without personal info

Keep toy firmware updated for security patches

Review app permissions before installation

Supervise online features and interactions

Do I need an account to shop on FaveToy?+

No account is needed for FaveToy! Here's how it works:

Browse our catalog freely without signing up

Click products to shop on Amazon

Use your existing Amazon account for purchases

We don't store any personal information

No passwords or login required on FaveToy

What data does FaveToy collect?+

We collect minimal, anonymous data:

General site traffic analytics

Which products are popular (no personal info)

Basic browser and device type

No names, emails, or personal details

No payment information

No tracking across other websites

See our Privacy Policy for complete details.

How do you use cookies?+

We use cookies minimally for:

Remembering your filter preferences during visits

Basic analytics to improve our service

Amazon affiliate tracking (required for commissions)

No personal data stored in cookies

You can disable cookies in your browser

How is FaveToy funded?+

FaveToy operates through Amazon's affiliate program:

We earn small commissions on purchases (3-10%)

This doesn't increase your price

Helps us maintain and improve the site

Allows us to keep the service free

No ads or sponsored placements

Products chosen solely on merit